Help Center

Find quick answers about orders, shipping, microscopes, returns, and more.

Order & Payment

How can I track my order?

After shipment, you will get a tracking number via email. You can track it on our Track Order page.

What payment methods do you accept?

We accept credit cards (Visa, MasterCard), PayPal, and other secure payment methods displayed at checkout.

Can I change or cancel my order?

You can cancel or modify your order within 24 hours of payment. Once shipped, changes are not available.

Shipping & Delivery

How long does delivery take?

Standard shipping: 10–20 business days. Express shipping: 5–10 business days.

Do you offer free shipping?

Yes! Free standard shipping is available for orders over $300.

Who pays customs duties?

Buyers are responsible for any import duties or taxes according to their country’s policy.

Microscope & Products

Are your microscopes suitable for laboratory use?

Yes. Our microscopes are designed for students, hobbyists, labs, and professional research.

How to maintain my microscope?

Keep lenses clean, avoid direct sunlight, store in a dry and dust-free environment, and handle gently.

Do you provide user manuals?

Yes. Every microscope includes a detailed user manual. Digital copies are available upon request.

Returns & Warranty

What is your return policy?

We offer a 30-day return or replacement for defective or damaged items.

How long is the warranty?

Most microscopes include a 12-month warranty for manufacturing defects.

Contact Us

If you need further assistance, please contact our support team:

Email: support@yourdomain.com

We will reply within 24 hours on business days.